Terms and Conditions

Last Updated: November 4, 2025

Welcome to Southern Scents Co. (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website and any purchases made through it. By accessing or using our site, you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. General Information

Southern Scents Co. is a small business based in the United States specializing in handmade car freshies. By purchasing from our website, you acknowledge that you are at least 18 years old or have permission from a parent or guardian to make purchases online.

2. Products

Each car freshie is handmade and may vary slightly in color, shape, or scent from the product images shown on our website. We strive to represent each product as accurately as possible but cannot guarantee that your device’s display of color or scent descriptions will be accurate.

3. Orders and Payments

All orders must be paid in full at the time of purchase. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or errors in pricing or availability.

4. Shipping

We ship orders within the United States. Processing and delivery times may vary based on demand, weather, or postal delays. We are not responsible for lost or damaged packages once they have been shipped and tracking information has been provided.

5. No Refunds or Returns

All sales are final. Due to the handmade and scented nature of our products, we do not accept refunds, returns, or exchanges. If your order arrives damaged or incorrect, please contact us within 7 days of receiving your order so we can review the issue on a case-by-case basis.

6. Intellectual Property

All content on this website — including text, images, logos, and product designs — is the property of Southern Scents Co. and is protected under U.S. copyright and trademark laws. You may not copy, reproduce, or distribute any content without our written permission.

7. Limitation of Liability

Southern Scents Co. is not liable for any indirect, incidental, or consequential damages that may result from the use of our products or website. Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product.

8. Privacy

Your personal information (such as name, address, and contact details) is collected only to process and deliver your order. We will not sell or share your information with third parties except as necessary to fulfill your order.

9. Contact Information

If you have any questions about these Terms or your order, please contact us at:
📞 (830) 216-3363
📧 micahschroll@gmail.com

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page. Please review this page periodically for updates.

Privacy Policy

Last Updated: November 4, 2025

At Southern Scents Co. (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you provide directly to us, such as:

  • Contact details – name, email address, phone number, and shipping address.

  • Order information – products purchased, payment details (processed securely through our payment provider), and transaction history.

  • Communications – messages or inquiries sent through email, phone, or website forms.

We may also collect non-personal information automatically, such as your IP address, browser type, and browsing behavior, to help improve our website experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Communicate with you about your purchases or inquiries.

  • Improve our website, products, and customer service.

  • Comply with legal or regulatory requirements.

We will never sell or rent your personal information to third parties.

3. Payment Information

We do not store or have access to your full payment information. All payments are processed securely through our third-party payment processor (such as PayPal or credit card service providers), which complies with applicable security standards.

4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can choose to disable cookies in your browser settings, but some parts of our website may not function properly if you do.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or storage system can be guaranteed 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to complete your order, comply with legal obligations, or resolve disputes.

7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have received information from a child under 13 without parental consent, we will delete it immediately.

8. Your Rights

You may request to access, correct, or delete your personal information by contacting us. We will respond to your request as required by applicable privacy laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Your continued use of our website after changes are posted means you accept those changes.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

📞 (830) 216-3363
📧 micahschroll@gmail.com